Support (En)

Contacting me

Please contact me first if you experience any problems with my products. If it is a technical problem and fixable I will do my best to fix it. Also if you have any questions just drop me a Notecard Inworld on Dolphin Ayres (as IMs get capped often) and i will get back to you as soon as possible.

If your inquire is about a product, remember to mention what hairstyle and color pack it’s regarding.

 

 

Refunds

Can I have a refund/trade:
– for an item that I don’t like?
– when i made a mistaken purchase?

Since everything sold at .EscalateD. comes with no transfer permissions, there is sadly no way to return items. But I can still refund any multiple purchases of the same item!

If you purchased one of my products twice, no problem, I’ll refund you for the second payment. All what you have to do is check your transaction-list, and search for both transaction-ID’s, drop me a Notecard Inworld with all information like your avatar-name and both transaction-ID’s. I’ll refund you for the duplicate product as soon as possible.

Please note that the new Vendorsystem has autorefund on, so if you pay a product that you already purchased/gifted in the past you will get an autorefund. This works for INWORLD ONLY!

 

 

Demos!

All of my products are set to “No Transfer”. This means that you can’t transfer them back for a refund or an exchange. All demos are free, so please always try on the demos so that you can be sure you are 100% satisfied with the product before you commit to the purchase. That’s what they are there for. Thank you for your understanding!

 

 

Redelivery

If the item you’ve purchased has not been delivered – the first thing you need to check is your “Recent” tab in your inventory. Please DO NOT purchase the same item twice!

Also make sure you are not in ‘Busy’ Mode – most of the Items wont be delivered when your in ‘Busy’ Mode – the Redelivery could be fail too so pls deactivate the ‘Busy’ Mode!

If you can’t find the item there, use the Redelivery Terminal at the Mainstore. Just click it and it will leads you to a website where you can click the item you want to be redelivered. Note: This Redelivery Terminal works for both Inworld Mainstore and Marketplace!

Redelivered Gifts will be sendt to the Gift recipient!

 

 

Store Credit

If you are a Groupmember of the [.EscalateD.] Inworld Group make sure to wear your Grouptag when shopping at the Inworld Mainstore – because with your Grouptag activated you will earn 5% Storecredit on every purchase you make. You can simply check your Store Credit balance by clicking on a Colorpack and click the Button [View Balance] – your current Storecredit Balance will be shown in localchat – the Store credit and the Giftcard credit are two different paymentoptions that are independent from each other. To use your Credit just click the colorpack you want to buy and choose [buy] and then [Store Credit] from the blue pop up menu. You will get an infopopup telling you how much it would take from your credit with [confirm] you place your order. In case your Storecredit isnt enough to cover the full price you will be asked to pay the rest via L$.

 

 

Gift a Product

If you want to Gift something from .EscalateD. you can do so by either using the
‘send as Gift’ function on my Marketplace Store or at the Inworld Mainstore – just click on an item you want to Gift and choose [Gift] from the blue pop up menu – then type in the recipient’s name – watch the local chat, if the Person is found you can pay the vendor and the gift will be sent.

 

 

Gift Cards

If you want to pass someone an EscalateD Gift Card, go to the Inworld Mainstore nd locate the Giftcard panel right next to the desk, there you can buy Giftcards in 250L$ 500L$ – 1000L$ – 1500L$ – 2500L$ – 5000L$. Just click to pay the giftcard of your choice, you can now give the card to someone else since the card is [copy] and [no trans]. To redeem a Giftcard, simply wear it (HUD) and click the [Use Card] button to add the value of the giftcard to your balance – to check your Giftcard balance just click a colorpack and choose [View Balance] your Credit will be shown in local chat – the Store credit and the Giftcard credit are two different paymentoptions that are independent from each other. To use your Giftcard Credit just click the colorpack you want to buy and choose [buy] and then [Gift Card] from the blue pop up menu. You will get an infopopup telling you how much it would take from your credit with [confirm] you place your order. In case your Giftcard credit isnt enough to cover the full price you will be asked to pay the rest via L$.

 

 

 

GroupGiftRoom

The Groupy room in the Mainstore is just for the Groupmembers – just make sure that you activate your .EscalateD. Grouptag to get all of this stuff!

Monthly Groupgifts / and or VIP Store Credit / Promocodes

Luckyboards – If your Name starts with the Letter shown on the board – click & win

Midnight Mania – If the Target is reached by Midnight SLT – All who joined win

Groupkey: secondlife:///app/group/52b697b7-a49f-68df-a5a0-0e33fd6aa0c6/about

NOTE: There will be costs to Join this Group – pls always check the current fee!
No refunds! If you leave you’ll have to pay again!

 

 

Credits

Wondering what i’m wearing in my Ads? Check the Credits
below each pic on this Blog!

see the links to each of those Stores on the right side
(Marketplace and Inworld SURLs)

or check the ‘shops i like’ wall at the Mainstore to get LMs

 

 

About Mesh

The Hairstyles are temporarily textured with low materials enabled at extraditable state! Please use the included HUD(s) to choose a color for your Hair and change material options if needed!

You need a mesh-enabled viewer to display this hair. More information you will find on: http://wiki.secondlife.com/wiki/Mesh

You can’t see the mesh properly? Go to Advanced mode (no advanced option in the top menu? use ctrl-alt-D), choose Debug Settings, type “RenderVolumeLODFactor” and set it to 4.

 

 

About Materials

First you need to use a viewer that supports materials and then you have to activate the Advanced Lighting Model” (Avatar > Preferences > Graphics : Shader) in order to see them. Also different windlights and settings have different effects and because of that I offer different options that you can change with just one click on the Buttons on top of each HUD, that would be:

[no Materials] – turns them off completely
[High] – High gloss / shine
[Mid] – Mid gloss / shine
[Low] – Low gloss / shine
[Bumps only] – no gloss *no alpha glitch
*even if you dont use materials at all, click this option to prevent those alphaglitches e.g. strange lines on the Hairbases, Lashes, Makeup – when using appliers.

Since the Hair is mod, you are able to tweak materials via edit menu to your liking.

 

 

Rigged vs. unrigged

If the Hair you purchased is rigged – you cannot resize nor adjust it. There will be different sizes you can choose from what fits best. So always try on demos!

If the Hair you purchased is unrigged – you can resize and adjust it. Wear the Hair and click directly on it to bring up the blue pop up menu box, now you can choose to resize it evenly in all 3 directions or you can shrink, stretch or flatten it via the Buttons that resize just along one axis to make it fit perfectly!

 

 

Permissions

Please note that Rigged Mesh cant be resized or adjusted – I provide free Demos for everything sold at my Store – so pls try the Demos to be 100% sure it Fits perfectly – no Transfer Products are no refundable

Pls always check the Ads – some products are Unrigged Mesh and come with Resizescripts to modify (those scripts are also included in Demos)

The newer Version (after 18th May 2018) will be [copy] [mod] [no transfer] NOTE: the Hair will still look like its no mod because of the Scripts inside! But they are mod since the Permissions of the Hair itself are mod! (except from demos of course) If your going to change the Hair e.g. other textures, materials, colors or whatever, I recommend to make a copy beforehand, so just in case you mess up something you will be able to step back to the extraditable state.

PLEASE!!! Do not change the Name or the Description of a Product since this will cause broken scripts, every Name or code is needed for the HUDs to work right!

 

 

Policy & Restrictions

You are allowed to modify our articles if the permission says so but it is not permitted to resell our articles or copy our design.

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