what if a vendor keeps refunding you?!?!
I keep seeing people trying to buy items several times but the vendor keeps refunding them, sadly they don’t contact me about this and I can’t see it except when I literally scroll through the transaction list and investigate the vendordata on specific people. So it would be really helpful if you contact me if something doesn’t work the way it’s supposed to be.
If you buy something and the Vendor keeps refunding you, you should pay attention to the message in your local chat. There are mainly two reasons:
1) You already purchased this specific item in the past.
I have an auto refund for double purchases turned on so if you buy something that you already purchased in the past you get a refund + a message in your local chat like – you have already purchased the product “XYZ” on “YYYY-MM-DD HH:MM:SS”. Use the redelivery terminal to get your product. –
2) Vendor is in use by someone else
Vendors have a time out of 45 seconds, which means if another person is using the same Vendor you get a refund with a message in your local chat like – × Warning: this vendor is processing another user. Operation aborted. × Warning: this vendor is processing another user. You have been refunded. – in this case, simply wait at least 45 seconds and try again…
BUT
… If you keep getting a refund and the – × Warning: this vendor is processing another user. Operation aborted. × Warning: this vendor is processing another user. You have been refunded. – local chat message is an indication that the Vendor is stuck and the only way to fix this is to contact me so I can reset and restore the whole vendor.
The same goes for Group gift giver – if you keep getting the ‘vendor is processing another user’ message you should let me know.
This happens due to several reasons – SIM problems – server maintenance – lag, etc. It is sadly beyond my control. So if this ever happens to you please always IM me – even if I’m offline I get your off IM’s through the mail and can come to fix it asap.
Sorry for any inconvenience and thanks for your help.
